My experience was nothing but positive. Dr. Radford was very thorough and explained the diagnosis and its symptoms very clearly. She was patient with my concerns and helpful when answering my questions. She listened when I re-stated my understanding of the therapy goals & expectations. Dr. Radford demonstrated exercises I could do at home to better manage my diagnosis. I appreciated her flexibility in what was covered during our sessions based on my concerns. When the processing of my insurance had a “glitch” she was very understanding and quick to resubmit the needed paperwork.